Terms & Conditions

Effective Date: 1st April, 2026

Last Updated: 31st March, 2025

These Terms & Conditions (“Terms”) govern your use of the website https://maincharacterindia.com/ operated by H P Leading Industry (“Main Character”, “Company”, “we”, “us”).

1. Acceptance of Terms

By accessing this website or placing an order, you agree to be legally bound by these Terms, along with our Shipping Policy, Privacy Policy, and Refund & Exchange Policy.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under Indian law.

3. User Accounts
  • You are responsible for maintaining confidentiality of your account credentials
  • Accounts are non-transferable
  • We reserve the right to suspend accounts involved in misuse or fraud
4. Acceptable Use

You agree not to

  • Violate any applicable laws
  • Upload harmful, abusive, or illegal content
  • Hack, scrape, or misuse the website
  • Create multiple accounts for fraud or abuse
5. Product Information

We strive for accuracy but:

  • Colors may vary due to screen differences
  • Minor variations do not qualify as defects
  • Product availability is subject to stock
6. Pricing & Payments
  • All prices are in INR and include GST
  • We reserve the right to correct pricing errors
  • Payments are processed via secure gateways
7. Order Processing & Fulfillment
  • Orders are processed within 24–48 hours
  • Dispatched within 48–72 hours
  • Orders may be cancelled if flagged for fraud or stock issues
8. Order Cancellation
  • Allowed only before order processing
  • Not allowed after dispatch or processing
  • Company may cancel orders due to stock, fraud, or errors
9. Returns & Refunds

Returns are accepted only in cases of:

  • Wrong product delivered
  • Damaged or defective product
  • Eligible size exchange

Refunds are issued as store credit unless otherwise stated.

10. Shipping & Delivery
  • Delivery timelines are estimates
  • Handled via third-party logistics partners
  • Company is not liable for transit delays or loss
11. Intellectual Property

All content on this website is owned by Main Character and protected under applicable laws. Unauthorized use is prohibited.

12. User Content

By submitting reviews or content, you grant us rights to use it for marketing and operational purposes.

13. Limitation of Liability

We are not liable for indirect or consequential damages. Liability is limited to the amount paid for the order.

14. Indemnity

You agree to indemnify the Company against any claims arising from your misuse of the platform.

15. Force Majeure

We are not responsible for delays caused by events beyond our control such as natural disasters, strikes, or regulatory actions.

16. Grievance Redressal

For complaints, contact:
Email: support@maincharacterindia.com
We aim to respond within 48 hours and resolve within 15 working days.

17. Governing Law

These Terms are governed by Indian law. Jurisdiction: Courts in Indore, Madhya Pradesh.

18. Modifications

We reserve the right to update these Terms at any time. Continued use constitutes acceptance.

Limited Period Sale Terms

Sale Scope

Discounts apply only to selected products marked under sale.

Sale Duration

Valid only for limited time (e.g., 55 hours) as displayed on website.

Stock Availability

Products are subject to availability and may sell out without notice.

Returns on Sale Items
  • Only for manufacturing defects
  • No returns for size, preference, or delays
COD Terms

COD is subject to availability, verification, and serviceability.

Order Acceptance

Orders may be cancelled due to stock issues, fraud checks, or errors.

Company Details

Legal Name: H P Leading Industry
Brand Name: Main Character
Website: https://maincharacterindia.com/

Registered Address:
459–460, Block 13
Devi Ahilya Cloth Market, Kesar Bagh Road
Indore, Madhya Pradesh 452001
India

Phone: +91 93298 86515
GSTIN: 23AAPFH2604A1Z0
Email: support@maincharacterindia.com

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.